If the item is returned because you ordered the wrong part or if the part is no longer needed, the customer is responsible for the shipping charges

The Trailer Guys will pay the shipping charges for the following situations :

1. The product was labelled wrong
2. Damaged/defective product
3. Wrong product was shipped

If there is an error in our system where our inventory level is inaccurate then you will be contacted with an estimated shipping date on that item or you may cancel that item without penalty prior to shipping.

You can come in stores located at 745 Route 133 in Boudreau Ouest

Hours of operations are Monday to Friday 8am-5pm AST

You can reach us by phone at 506-532-5947

You can always email or text us your picture, with an item description at [email protected] or by text at 506-531-5859

Come see us in stores, send us an email, give us a call, or send us a text, we will always make sure you are on the right track to find those hard to find parts!

We will always choose Canada Post for normal packages and we will choose a different freight company for large or overweight items.

Orders are shipped 1 to 3 business days after the order has been placed. Item preparation depends on the size of items and its destination. The customer will receive an email once the items has been shipped with a tracking number

Returns

We offer a 30-day return policy from the delivery date on DOA (date on arrival) or unused items, factory sealed in the manufacturer's original packaging.

IF item is being returned because the item is no longer needed, or customer ordered wrong part by mistake the customer is responsible for the shipping costs

NO returns or exchanges are accepted on electronic products.

Incorrectly Shipped, Missing Items or Damaged Goods

We recommend a careful inspection of each item received. All/any anomalies (incorrect shipping, missing items, damaged goods) must be reported to our email ([email protected]) within 48 hours of receiving the item.

If we made an error when fulfilling your order, please contact us Via Replying to order confirmation email within 48 hours of receiving your package to initiate a claim. Please send a brief email alerting us of the error and we will correct any fulfillment mistakes as quickly as possible.

Incorrect received items must be returned to us within 30 days of the purchase date. We will provide you with a prepaid return label via email to send back the product(s).

The Trailer Guys will pay return shipping fees in the following situations:

• The Wrong Product was shipped
• The product was labelled wrong
• Damaged in transport
• Defective product

Exchanges for Defective or Damaged Items

Items that are still under warranty, are eligible for an exchange only. We will exchange the item for the exact same item. Exceptions may apply if the item is no longer being actively stocked or available.

We can not offer store credit or refunds on warranty exchanges. Store credit may be offered for items that are no longer actively stocked or available.

Refunds and Store Credit

We will refund in the original method of payment.

We issue refunds within 7 business days after receiving and inspecting the merchandise. An email notification confirming your refund will be sent after.

Depending on your card-issuing bank, please allow up to one billing cycle for a refund to appear on your statement.

We cannot process return or refund requests without proof of purchase.

Non-Returnable & Final Sale Items

All Clearance, Final sale, or "as is" marked items are non-refundable and ineligible for returns, refunds, or exchanges.

Return Merchandise Authorization (RMA)

To initiate a return or exchange you must email our order confirmation to obtain a Return Merchandise Authorization (RMA). You will be asked to provide details of the issue and the date in which the item was purchased. In some cases, we may request that Pictures must be sent of damage or other errors

Returning Goods

After you receive an RMA approval, please return your product(s) to us within 30 days. Be sure to include your RMA Approval email with your shipment.

Once your return is approved, you will receive instructions for returning the products to us as well as a shipping label for your return (if applicable).